We make all our teepees as they are ordered and do not keep a large inventory on hand, because of this only our most popular style - the XS Classic Teepee - is eligible for return. If you're not completely satisfied with your purchase, you can exchange unused, non-sale items in their original condition with tags attached within 7 days, less the shipping costs. We do not provide full refunds only exchange. We do not accept returns after 7 days from receipt of purchase. Please contact The Parkdale Teepee Company to obtain an Return Authorization Number (RA#) before shipping the return back to us. Return shipping charges are the customer's responsibility.